FAQ

Frequently Asked Questions

How do I order?

You can order directly through our website or text us at 347-282-0194. We also take orders via Instagram DM at @coo.kieexpress.

When do you bake?

We bake fresh every week for our Friday drop. Orders are fulfilled same-day and delivered or available for pickup on the weekend. We do not pre-bake or store cookies — every batch is made to order.

How do I get delivery?

We offer free local delivery in Brooklyn on orders of $24 or more. Delivery is available in select Brooklyn zip codes. For out-of-area orders, contact us for a shipping quote.

What are your delivery zones?

We currently deliver within Brooklyn, NY. Text us your zip code at 347-282-0194 to confirm availability in your area.

How long do the cookies stay fresh?

Cookies are best enjoyed the same day. To reheat, warm at 300°F for 3–5 minutes or microwave for 10–20 seconds. They can be stored at room temperature for up to 2 days.

Do you have allergen information?

All cookies contain wheat, dairy, and eggs. Some cookies contain peanuts, soy, or tree nuts. All products are made on equipment that also processes tree nuts and peanuts. Please review individual product pages for specific allergen details.