Refund policy

Refund Policy

At Cookie Express, we want every customer to be happy with their order. If something isn’t right, here’s how we handle refunds:

1. Returns & Refunds

• We do not accept returns of baked goods, since they are perishable.
• If your order arrives damaged, incorrect, or unsatisfactory, please contact us within 24 hours of receiving it.

2. Eligibility for Refund

You may be eligible for a refund or replacement if:

• You received the wrong item(s).
• Your order was missing items.
• Your order arrived damaged or unsafe to eat.

3. What’s Not Covered

• Change of mind after purchase.
• Items not stored properly after delivery.
• Discounted/clearance items.

4. Process

• Contact us at [your email/Instagram DM handle] with your order details and a photo (if applicable).
• Once reviewed, we’ll either:
  
• Send you a replacement, or
• Issue a refund to your original payment method.
• 
  

5. Timing

Refunds, if approved, will be processed within 3–5 business days.